We ship from Quebec. You can expect to receive your order in 5 business days. For successfully placed orders, you will receive an email confirmation with order details. If you do not receive an email, please check your spam filter or contact us for confirmation. If you need help with your order, please contact us immediately at email@example.com. We will not be able to make changes to your order after it has been shipped. Please check and make sure you have entered the correct address. We are not responsible for non-delivery due to errors in the address you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding postage) and ask you to resubmit your order.